Skip to main content
V
veronica-canadia
November 2, 2022
Solved

How do I fix the logo on the remittance slip? It's way too big, I have already changed the logo size on the invoice template, but it didn't change anything.

  • November 2, 2022
  • 1 reply
  • 0 views
Original commenter did not share additional details
Best answer by Alex M

Hi there veronica-canadia,

 

For further assistance with this display on the remittance slip, you'd need to reach out to the QuickBooks Online support team outside of the Community. They'll be able to view the form with you in order to provide further troubleshooting steps as well as notify our engineers of the large logo on the form. You can reach them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

if you have any other questions, feel free to reach out here.

1 reply

T
Trish_T
November 2, 2022

Hi veronica-canadia,

 

Welcome to Community!  QuickBooks Online provides customization options for your sales forms .  However, the remittance forms are set by default and can't be customized at this time.  Please feel free to submit a suggestion to our Development Team for future updates and feature enhancements.  Customer recommendations are greatly appreciated to help improve your overall experience with QuickBooks Online.

 

If you have any other questions, please feel free to reach back out.  We'd be happy to help!

V
veronica-canadiaAuthor
November 2, 2022

Hi, I understand that this is not a customizable form, but unfortunately, there seems to be a glitch that causes the logo to be oversized and cut-off only on this form only. The invoices are looking great. This makes the remittance slip unusable. 

A
Alex MAnswer
November 2, 2022

Hi there veronica-canadia,

 

For further assistance with this display on the remittance slip, you'd need to reach out to the QuickBooks Online support team outside of the Community. They'll be able to view the form with you in order to provide further troubleshooting steps as well as notify our engineers of the large logo on the form. You can reach them using these steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

if you have any other questions, feel free to reach out here.

Terms & ConditionsAccessibility statement