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userrinoruzich
April 2, 2021
Question

How do I fix the price format field on an invoice? Actual price is $29.99 Sales Receipt shows $30 Invoice Prints $29.9996 Please help.

  • April 2, 2021
  • 2 replies
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Original commenter did not share additional details

    2 replies

    Rajanikanth
    Rajanikanth
    April 2, 2021

    Hi, userrinoruzich 

    Move to the top right and click the Gear icon > Your company - Account settings > Advanced > click Other preferences > Number format dropdown menu select the format you need.

     

     

      Lourdes-Fernandez
      Lourdes-Fernandez
      April 2, 2021
      Good morning userrinoruzich,

      Happy Easter Long Weekend! @Rajanikanth offered some great assistance on how to change your format, in the case that this is a technical issue for whatever reason, I would love to share some additional information to help you through this.

      Before we begin working in your company file, I would recommend working in the cleanest Google Chrome Browser possible. To do this, what is recommended is working in incognito (private browser window) by selecting:

      Chrome OS: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n on your keyboard.

      Once our black Google Chrome window appears, we can log into our company file by going to:

      qbo.ca

      Once we are logged in, let's open our sales receipt we were working with, and let's try to re enter a test dollar amount (example $1.00) then we will select the save. We are just trying to trigger an effect by making a change to the dollar amount by doing this. Once we are done saving, we can re enter the true dollar value once again then select save once again.

      At this point we can open our print and preview down in the bottom middle of our black bar within the transaction and take a peak of what the dollar amounts are looking like. Hopefully at this point they are showing accurately, and if we are satisfied with what we see we can attempt to print once again.

      In our Sales Receipt, we also want to be mindful on our inclusive and exclusive of tax drop-down that can be found in our top right hand corner of our Sales Receipt above the line items section, as this also plays a factor on how our numbers get calculated in our transaction.

      If this method ends up working for you, I would recommend clearing out your cache and cookies. I will share the article down below:

      Clear cache and cookies to fix issues when using QuickBooks Online
      https://quickbooks.intuit.com/learn-support/en-ca/data-and-systems/clear-cache-and-cookies-to-fix-issues-when-using-quickbooks/00/368196#:~:text=Select%20Manage%20Data%20under%20Cookies,Select%20Save%20Changes.

      I truly hope this technique does the trick! Let me know how it goes for you, and feel free to reach back out if needed. Have an awesome rest of your long weekend!

      Kindest Regards,
      Lourdes Fernandez
      U
      userrinoruzichAuthor
      April 2, 2021

      Thank you for the info. I tried it and it does not work. When I print the sales receipt it gives me numbers like $29.9994

       

      I think the problem is Shopify is pushing the sale to Quickbooks using OneSaas.

       

      If you have another solution it would be much apprciated.

       

      Lourdes-Fernandez
      Lourdes-Fernandez
      April 2, 2021
      Hi userrinoruzich,

      I didn't realize there was integration involved in combination with Shopify. This very well could be an integration issue, is this your very first set of Shopify transactions coming through with OneSaas or were they coming through fine before?

      If this is your very first set of transactions, I would attempt removing the APP Integration and re integrate and review setting, mapping, etc. It sounds much like a possible mapping issue, but I would only assume this if this is your first set of transactions getting pushed through.

      If you had batches come through properly there must be something else going on that we are not catching that would need a closer look.

      You probably already reviewed this integration information with QuickBooks Online but I would love to forward just in case.

      https://support.onesaas.com/hc/en-us/articles/360020081451-Shopify-and-QuickBooks-Online-Integration-Guide

      I would also try connecting with OneSaas as well as they would be a great asset to integrate their product with QuickBooks Online:

      https://quickbooks.intuit.com/app/apps/appdetails/quickbooks_online_with_shopify/en-ca

      Disconnect an app and change subscription (Review Disconnect an app section)
      https://quickbooks.intuit.com/learn-support/en-ca/accountant-login/disconnect-an-app/00/261548

      I hope a re integration works for you!

      Kindest Regards,
      Lourdes Fernandez
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