How do I get returned items back in my tracked inventory?

Hi there, 

You've reached the right place for help. I'll be happy to assist you with showing you how to adjust your inventory. 

Sometimes you might discover that you have either more or fewer of an item than QuickBooks shows. If you track inventory in QuickBooks Online Plus , you can manually adjust an item's quantity without recording a purchase or sale, to match what you actually have in stock.

Enter an inventory quantity adjustment

Follow these steps to enter an inventory quantity adjustment:

Using the (➕) New button

1. Select the + New button.
2. Under Other, select Inventory Qty Adjustment.
3. Enter the Adjustment Date.
4. In the Inventory adjustment account drop-down, select the appropriate account.
5. Select the products in the Product field drop-down. (Note: The description and current quantity on hand will auto-populate.)
6. For each item, enter either a new quantity or a change in quantity.
7. (Optional) In the Memo field, enter the details about the adjustment.
8. Select Save.

Note: When you save the inventory adjustment, QuickBooks Online automatically records appropriate adjustments to your stock Asset and Cost of Goods Sold (under stock Shrinkage) accounts.

Using the Gear icon (⚙)

1. Select Settings ⚙on the toolbar, then choose Products and Services.
2. Check the inventory items you need to adjust the quantity of. Select Batch actions then Adjust quantity
3. Or to adjust one item, select Adjust quantity in the Action column .
4. If necessary, on the Inventory Quantity Adjustment window, change the adjustment date.
5. In the Inventory adjustment account drop-down, select the appropriate account. For each item, enter either a new quantity or a change in quantity.
6. (Optional) In the Memo field, enter the details about the adjustment.
7. Select Save and close.

Give this a try and let me know how you make out. In case you need further assistance, please contact our support team using this link.