How do I make the drop down menu's work when I select the icon?

Welcome to the Community, brianchat,

Let me get the help you need to ensure you'd be able to access your account with no challenges.

To start, I recommend accessing your account in a Private browsing window.

Here are the keyboard shortcuts that will help you accomplish this in all supported browsers:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Internet Explorer: press Ctrl + Shift + P
• Safari: press Command + Shift +N

Once able to open a private browser, access your account again and check if the drop-down menu is now working.

If it works, to ensure this doesn't happen again, it's a good idea to clear the cache of the browser you're using.

I'd appreciate if you can update me on how it goes. I'll be here if there's anything else you need about QuickBooks Online. I'm wishing you continued success.