How do I receive an online payment so that it shows up in my reconciliation?

There are possible reasons why you're unable to see the payment on the Reconciliation page, Tammy. I'll outline the insights and a detailed process to help you fix this issue and get back to reconciling your account seamlessly.

It could be that the transaction is posted to another bank, or it's still posted in Undeposited Funds. It could also be that the transaction is unreconciled, or the date isn't within the period of your reconciliation date.

The transactions shown in the Reconciliation window are those transactions that are on your Bank account history (either cleared or uncleared). You'll want to review the payment from your customer profile to ensure it's posted to the correct bank account. Here's how:

1. Go to the Sales menu and select Customers.
2. Locate the customer and double-click to open their profile.
3. Find the payment and click View/Edit.
4. Review the Deposit to field and modify if the bank is incorrect, but be ensure it doesn't affect other banks.
5. Click Save and Close once done.

On the other hand, if the transaction is on the Undeposited funds (from the Chart of Accounts), you can create a Bank deposit to reflect the amount in the actual bank.

Once done, you can continue matching your transactions to finish the reconciliation process.

Moreover, you can review your reconciliation report to detect and resolve any discrepancies the following month and when you meet with your accountant. 

Moreover, you can review your reconciliation report to detect and resolve any discrepancies the following month and when you meet with your accountant.