How do I retract a reminder that was sent?

Hello useralexis, 

Welcome to the Community! I see how situations could arise where an invoice reminder may need to be retracted. I can shed some light on this feature for you. 

Utilizing invoice reminders is a convenient way to gently remind your customers of payments that'll soon be due, helping you receive your money faster. An invoice reminder cannot be retracted once it has been sent. If this is a situation in which an automated reminder went through when it wasn't desired, I recommend turning off this setting. That way, you can determine which reminders to send and when to send them going forward. Here's how to turn off automated invoice reminders:

• Go to the Gear icon and select Account and Settings.
• Select the Sales tab.
• In the Reminders section, select Edit (pencil button).
• Toggle Automatic invoice reminders to Off. 
• Click Save, then select Done.

You can then manually send reminders to customers from within the Invoices screen by clicking the drop-down arrow in the Action column and selecting Send reminder. You can read more about this process here. 

Feel free to reach out with any other questions you may have!