How do I return a payment from a customer they paid by their credit card

https://quickbooks.intuit.com/learn-support/en-ca/payments-income/refund-a-credit-card-payment-in-quickbooks-online/00/262240

Hi jlovink,

Welcome to the Community! It's great to see that you're simplifying the collection of customer payments by using QuickBooks Online Payments. Like accepting payments, refunds to a credit card can be completed in a few easy steps. I can walk you through how to do this. 

The steps to process a credit card refund are the same whether the original transactions was recorded as a sales receipt or an invoice. Here are the steps to process the refund to their credit card:

• Navigate to the + New button.
• Select Refund receipt.
• Choose the customer you want to refund from the Customer dropdown menu.
• Fill out the fields using the same info from the original sale. To credit back their credit card, in Payment Method, choose QuickBooks Credit - Credit card.
• In Refund From, choose which payment method and account you wish to refund the customer from. You'll also want to make sure that the "process credit card" tick box is checked off similar to when you processed the payment before. That way, the balance will go directly back to their credit card.
• Select Save and close or Save and send to email a copy of the refund receipt to your customers. 

After following these steps, your customer's payment will be refunded to their credit card. You can learn more about credit card refunds in this Community article: Void or refund customer payments in QuickBooks Online

Please let me know if you have any questions about the steps above. I know you'll be refunding customers in no time!