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A
Anca1
May 4, 2022
Question

How do I take payment with a credit card on the app with a Canadian postal code?

  • May 4, 2022
  • 1 reply
  • 0 views
I have payments set up and use it. But customers sometimes want to pay in person....and the app always asks for zip code not postal code

1 reply

J
JamesM4
May 4, 2022

Hello Anca, 

 

It's great to learn you're taking advantage of the powerful payments feature offered in QuickBooks. I'll be happy to provide more info so you're on the right track with achieving your QuickBooks goals. 

 

Normally, when your customer makes a payment they can enter a postal code. However, if this option isn't showing, I recommend having your customer clear cache and cookies on their browser. Clearing cache and cookies helps fix most issues the site may be having. Here's an article that shows you how to do that: How to clear cache and cookies. Give this a try and let me know what happens. In case they get the same error again, I recommend contacting our support team so they can investigate the type of error your client is getting and assist with fixing it. 

 Here are our contact details:

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

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