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November 26, 2021
Question

How do I undelete a customer?

  • November 26, 2021
  • 1 reply
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1 reply

November 26, 2021

Hi todd-irvine-me-c,

Welcome to the Community. Mistakes can happen and it's important to be able to correct them in order to keep the correct information in your account. QuickBooks Online is a great program that offers the ability to simply add and manage customers in your account. I'd be glad to point you in the right direction to reactivate a deleted customer.

In QuickBooks Online, you can delete a customer by making them inactive. However, the system provides the option to reactivate the customer in the account. I encourage you to follow these steps to make the customer active again.
 

  1. Click on Sales on the left navigation menu.
  2. Select the Customers tab.
  3. Click on the small gear icon near the Action.
  4. Select Include inactive checkbox.
  5. Look for the inactive customer on the list.
  6. In the Action column, select Make Active.

 

The customer will be back on the customer list as active.

 

Let me know if you have any questions, I'll be happy to help.