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J
JMacG
March 25, 2022
Solved

How do we reverse a sales receipt and record the deposit to balance an unpaid invoice in Quickbooks desktop

  • March 25, 2022
  • 1 reply
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We have recorded all customer payments in our bank account as a Sales Receipt when importing them into Quickbooks Desktop. However we have a small number of customers for whom invoices were previously created and those now appear as unpaid invoices. 

I believe we should have received the payment and then created the Sales Receipt. How do we undo the Sales Receipt we created in the bank reconciliation so we can balance the invoice properly?

Best answer by slhiltz

I just checked the situation in my file. Delete the sales receipt, and the bank feed deposit will show up again for you to match to the sales invoice.

1 reply

S
slhiltz
March 25, 2022

Hello,

 

You are able to match bank feed deposits to existing invoices. Click on the bank feed item and select Find Match. In the next window check that the search parameters along the top are correct. All possible corresponding invoices that the pymt could relates to should be listed. Select the correct sale the item and save.

 

For items you saved as a sales receipt in error, find the transaction in your bank account. Select and click Edit. At the top right in small blue print there should be a small blue link '1 online banking matches'. Click this then select unmatch. Save & close.

Go back to the bank feed and you should see the deposit there (you may need to refresh the page). Use the steps above to match to the sales invoice.

 

Hope this is helpful!

J
JMacGAuthor
March 25, 2022

Hi, Thanks for trying to help.

When I click edit as you suggest it takes me to the Sales Receipt setup page but there is no option to unmatch. 

Somehow I need to reverse it but I am concerned that I will lose the record of the funds deposited.

The only options appear to be to Delete, Duplicate or Void the Sales Receipt.

S
slhiltzAnswer
March 25, 2022

I just checked the situation in my file. Delete the sales receipt, and the bank feed deposit will show up again for you to match to the sales invoice.

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