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jamiecoxon-rv-gm
April 20, 2024
Question

How do we turn off 'accept payments' on the quickbooks app? We have turned off 'accept credit cards' under the sales tab. It remains on in the app.

  • April 20, 2024
  • 1 reply
  • 0 views
I don't know if it's a glitch, but it's very frustrating. We have deleted/reinstalled the app, went back into quickbooks online to turn on/off accept credit cards in hope it will reset it. Yet, the accept payments button remains on, on the app, and we cannot click it to turn it off.

1 reply

A
Amanda-B
April 22, 2024

Hey there, jamiecoxon-rv-gm.

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Thanks for trying the steps above. At this time, I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.


If you have any other questions, feel free to reach out here.

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