How do you troubleshoot when a credit card has been processed but no deposit ever appeared to pay the invoice?

Hello userjohncouture,

It's vital your deposit is appearing on the invoice and I'll be happy to give you a hand. QuickBooks allows you to save time with our great automation features that enable you to seamlessly bring your financials into focus. 

A reason why the deposit isn't showing on the invoice is that you may have chosen the Undeposited Funds as the Deposit to account when you processed the payment. Here's how to correct this:

1. Click on the New (+)  icon.
2. Select Bank deposit under Others column.
3. On the Choose an account drop-down, choose the bank account you wish to deposit the payments.
4. In the Received from column, select the invoices by putting a checkmark on the box.
5. Hit Save and close.

Once done, check the invoice in question as it will now show Deposited. 

Give this a try and if you get stuck don't hesitate to send me a message in the comments below. I'm here to help.