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May 17, 2020
Question

How to cancel an invoice?

  • May 17, 2020
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

AddieC
May 18, 2020

Hi there, 

 

Creating and sending invoices in QuickBooks Online is such an easy process, and it can be done in just a few moments. I know how important it is to have complete control over your bookkeeping, so editing or deleting invoices is simple. I'll explain this process further below. 

It's important to note that once an invoice has been emailed to your customer from your QBO account, there's no way to 'cancel' or retract the email. This process is the same as sending an email outside the program, as once it's sent there's no way to cancel the email. 

 

If you're simply trying to delete the invoice, that's simple. You can do that by clicking Sales > Invoices > click the drop-down arrow on the far right-hand side > Delete

 

I hope this helps to answer your questions. If you're still in need of further assistance, please don't hesitate to reach out to our tech support team. 

 

Cheers. 

March 23, 2021

I need to delete partially paid invoices as the services have been cancelled due to covid.  The deposit that has been paid is not refunded

 

March 23, 2021

Hi kimfrie. Thanks for reaching out to us here. I'd like to make sure we're on the same page, are you looking to delete the entire invoice which reflects the partial payment? 

January 29, 2023

I bought Turbo impot de Luxe and 1 want a refund,  (87.36)

i already bought another product that fits my needs better (122$)

I tought that i get autmaticaly a refund or a charge for the difference

January 30, 2023

Hi there marie57,

 

It's vital that have the best products that suit the needs of your business. I can point you in the right direction for assistance with billing for TurboTax.

 

In order to request a refund for TurboTax, you'd need to reach out to the TurboTax support team outside of the Community. They'll be able to view your account information with you in a secure setting in order to best assist you. You can reach them using the options provided here.

 

If you have any other questions, feel free to reach out here.