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K
kekiwaikiki
June 15, 2019
Question

How to disable partial payments from customers on Quickbooks Online?

  • June 15, 2019
  • 1 reply
  • 0 views

I send recurring Quickbooks invoices to my customers and I utilize the automatic late fee feature as well as collecting the payments with Quickbooks Payments.  I have some customers that are opting not to pay the late fee, and making a partial payment (their total bill less the late fees).  I could have sworn when I set everything up there was an option to enable partial payments and I turned it on (seemed like a good idea at the time).  Now I would like to disable the partial payment feature so they have to pay the entire invoice (their bill + late fees) but I am having difficulties figuring out how to do so.  Anyone know how this can be done?

1 reply

A
Anonymous
June 16, 2019

Hi there, kekiwaikiki.

 

I’d like to route you to the right team that can walk you through the steps on disabling this feature. You can contact our support team over the phone and ask them to route you to the QuickBooks Payment team. Here’s how to reach them:

  1. Click Help at the top. 
  2. Select Contact us. 
  3. Provide a brief description about your concern. 
  4. Click Let’s talk. 
  5. Select Get a callback. 

Please always feel free to post your questions again if you need anything else.  
 

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