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A
antonkrmt-gmail-
July 30, 2021
Question

How to fix problem sending receipt from mobile app?

  • July 30, 2021
  • 1 reply
  • 0 views
When I send receipt through mobile app, it looks like I send them twice. So when i settle with Bank Deposit at the end of my day. It looks that I have double receipts on my customer/ transaction that day.

1 reply

J
JamesM4
July 30, 2021

Hi antonkrmt-gmail-,

 

Dealing with duplicate receipts isn't the outcome I'd like for you to have. Don't worry, I'll be happy to help so you can reap the amazing benefits of the features offered in QuickBooks.

 

Based on what you've described, I suggest using a web browser instead of the mobile app to send the receipts. In case this error isn't happening on the web browser, I suggest uninstalling and reinstalling the mobile app as this helps refresh the settings and it also ensures you're using the latest version of the app when you reinstall it. Let me know if this information helps. If you're still experiencing issues, don't hesitate to reach back to me in the comments below. My goal is to help make sure you achieve your QuickBooks goals with ease. 

 

Otherwise, I wish you a great rest of the day. 

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