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N
NWCD
August 16, 2023
Question

How to I fix a customer's ACH payment that is returned for insufficient funds

  • August 16, 2023
  • 1 reply
  • 0 views

We have weekly reoccurring ACH sales receipts and occasionally we get a disputed customer transaction for insufficient funds in their account.  When that happens QB takes back the money out of our account leaving an unresolved sales receipt.  QB tells me to issue a refund, but this does not clear the sales receipt. It still states disputed and the customer still owes us the money.   

1 reply

J
JamesM4
August 16, 2023

Hi NWCD,

 

Welcome back to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

 

In order to get the resolution you need in a timely manner, I see you benefiting more by contacting our support team again outside of the Community preferably via phone. A specialist will be able to share your screen and help get you back on track. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

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