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K
kv04
June 6, 2023
Question

How to match customer invoice when cheque was written and deposited in slightly higher amount

  • June 6, 2023
  • 1 reply
  • 0 views

Hi, everyone! Just wondering if anybody had a similar experience in depositing a cheque from a customer and wrote down an incorrect amount. Amount on the cheque is $158.20 and the written amount when client deposited the cheque was 158.50. How can I deal with this when I want to match the invoice to the bank? Should I just edit the original invoice to match the deposit amount? Thank you!

1 reply

T
Trish_T
June 6, 2023

Hi kv04,

 

Thanks for reaching out here.  Ensuring the amount on your deposit is accurate, is key in keeping your account balanced.  QuickBooks Online enables you to make the necessary corrections, so you can reconcile with confidence.  I'd be happy to help!

 

Based on the details you've provided, I recommend editing the amount on the original deposit.  Here's how;

 

1. From the left menu, select +New and then Bank Deposit

2. Click on the history icon, in the top left (looks like a clock)

3. Scroll down and hit View more

4. Locate the deposit in the list and select it to expand the view

5. Check the Account and the Date

6. Make the necessary changes in the Amount field

7. Hit Save and close.

That's it!  Your records should now match!

 

Should you require additional assistance, please don't hesitate to contact us.  We'd love the opportunity to work with you in real time, and ensure you're able to accomplish your QuickBooks goals as soon as possible!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach out again, if you have any other questions.  We'd be glad to assist!
 

K
kv04Author
June 7, 2023

Thanks for the reply. I made the search in the bank deposit history as per the steps you mentioned, but I can't find that deposit in there.

T
Trish_T
June 7, 2023

Hi kv04,

 

Thanks for getting back to me here.  If the payment was recorded by selecting 'receive payment', for the invoice, you can open the payment and edit it there.  Here's how to locate the payment;

 

1. Open Sales from the left menu and then Invoices

2. Locate and select the invoice and then Edit Invoice

3. In the top right, you'll see the Payment

4. Click on it, and select the date of the payment

5. Make the necessary changes and hit Save and Close

 

In addition, you can locate the deposit in your bank register.  Here's how;

 

1. Open your Settings ⚙ and select Chart of Accounts

2. Click on Account History in the Action column, for the account the funds were deposited to

3. Locate the deposit and click on it to expand the view

4. Make the necessary corrections and hit Save and Close

 

If you're still unable to locate the deposit, go to > Settings ⚙ > Audit Log.  This is where you'll see if the item has been deleted.

 

I hope this helps!

 

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