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wastapi
June 7, 2021
Question

HST should be called QST in Quebec

  • June 7, 2021
  • 1 reply
  • 0 views

Invoices show "HST" as Quebec in taxes details. This is wrong.

LEGALLY we are NOT charging HST in Quebec. We charge QST.

Customers are complaining that we charge the wrong tax type. And their accounting is confused.

Where can I change this to avoid legal problems?

1 reply

L
LauraAB
June 7, 2021

Hello again wastapi,

 

Don't worry, I hear you on this. Making sure that your books are set up with the correct information, labels, and calculations is key to ensuring that everything is in balance and everyone is on the same page with what's happening. I can help you with this matter of sales tax in QuickBooks Online.

 

When working with and setting up sales tax in QuickBooks Online, it's possible to configure sales taxes for each province and territory as well as custom tax rates and group taxes. When you set up a provincial or territorial sales tax code, QuickBooks Online takes care of the details, pulling information through the cloud from the CRA and government tax websites to fill in the details about what the taxes are called and what their calculations are. This article goes over that: Common sales tax codes

 

Since you're seeing HST as the tax rate instead of QST, it sounds like someone may have set up a custom tax rate for Quebec and incorrectly named it or, quite simply, that the Quebec sales tax rate hasn't been set up yet. You can check on whether it has or not by going to Taxes and then looking through the listed tax agencies to see if Revenu Quebec is there. If it's not, it hasn't been set up. Here's how you can set up your Quebec sales taxes: How to set up a new sales tax code

 

If you'd like a member of our team to take a closer look at this with you, it'd be helpful to be able to exchange screenshots or use a screen share session to see what you're seeing so we can pinpoint what's happened. To do that, please use one of the following options to connect with us so we can securely gather the information we need.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

We're here to help and with some further details can get you back on track.

 

Have a great rest of your day!

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