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Grey 12
April 29, 2020
Question

I am looking for help with Client Invoicing Glitch!!

  • April 29, 2020
  • 1 reply
  • 0 views

I am looking for help with Client Invoicing!! i have 3 clients with time entries and supplier invoices that have been linked to invoices but the entries are still showing up when i go to start the next invoice, now going back to the start of March!!

 

i phoned QB and they couldn't help, it is clearly a glitch, i cant delete the "add" entries as they are linked to previous invoices, but now i have to double check every time i start new invoicing i am not doubling up on entries..time consuming.

1 reply

AddieC
AddieC
April 29, 2020

Hi there,

 

I know how important it is to ensure QuickBooks is working as intended for you. I can appreciate how valuable your time is as a small business owner, and I'd be happy to offer a few troubleshooting steps that may help with this.

 

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online. 

 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

 

I know you've spoken to our tech support team already, however it's essential to have the ability to look at the error in real-time. If these steps don't help to resolve the issue, I'd encourage you to get back in touch so an agent can investigate this further. 


Have a great day.

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