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December 17, 2020
Question

I am not receiving email for the payments received from last two days

  • December 17, 2020
  • 1 reply
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1 reply

December 17, 2020

Hello parveen-juneja,

 

Receiving payment emails helps you keep track of your income without having to log into your account to check. Don't worry, I'll help figure out why you're not receiving payment emails. I'm happy to learn you're using QuickBooks Payments to streamline your business with its cutting edge features and tools. 

 

QuickBooks Payments sends out email notifications within an hour after a transaction is processed. Some of the emails you usually receive are:

  • Approval emails
  • User invitations
  • Confirmation code
  • Notifications from a transaction, deposit, or recurring charge (ReBill)
  • Forms requested from the Merchant Service Center (MSC)

If you don’t receive an email within an hour, it might be caused by any of the following:

  • The email was moved to your Junk or Spam folder.
  • You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
  • Your internet service or domain provider blocks the QuickBooks Payments email address.

In order to fix this, I recommend checking your junk/spam folder to see if the emails are being directed there. I'd also recommend contacting your IT specialist to check and see if QuickBooks Payments emails are being filtered out. You may need to also add approved email addresses for your service provider. Here's an article which has more info on how to: Receive important email messages from Intuit. I encourage you to review the article and let me know if you have any other questions. 

 

I'm here to help achieve your QuickBooks goals so you can manage your business with a clear mind. Otherwise, have a great rest of the year!