I am trying to reverse an applied payment that was incorrectly entered, and then enter the correct amount and apply it again. How do i do this?

Hello cornerstoneregin,

Thanks for joining the QuickBooks Community! It's easy to keep track of your invoices, payments, and more with QuickBooks Online. I want to make sure that you can correctly account for the payment that you received from your customer. QuickBooks offers a couple of ways to go about this, so let me explain them to you.

If you simply need to adjust the amount of the payment that you received, please follow the steps below:

1. Navigate to the Sales page from the left menu.
2. Select the Customers tab, and choose the customer from the list.
3. Find the payment and click on it.
4. In the Amount received field, enter the correct amount that was received.
5. Select Save and close from the bottom right corner.
6. Select Yes when asked if you're sure you want to modify the transaction.

You'll be taken back to the transaction list for your customer, where you'll find that the Invoice is now showing an adjusted balance based on the revised amount received. If you would prefer to completely Void or Delete the payment, Step 2 of the article below explains how you can do that. Once you've voided or deleted the payment, simply choose Receive payment from the Invoice or + New and Receive payment to record the correct payment against the invoice.

• Void or delete transactions in QuickBooks Online

These steps will get your payment all sorted out so you can get back to doing what you love. Enjoy the rest of your day!