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December 6, 2023
Question

I am trying to snap receipt photos with the app. I see the whole receipt on my phone screen. But when I press Take photo, only a small portion of the receipt is snapped.

  • December 6, 2023
  • 1 reply
  • 0 views
I can see the green rectangle around my receipt on the screen, but when I click on Take photo, the photp has the same size as the green rectangle, but the contents are considerably shifted, so only a small portion of the receipt is visible.

1 reply

December 6, 2023

Hello Almz,

 

Thanks for messaging us here. QuickBooks is designed to be an easy-to-use program and it's vital you're able to use the app without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

Based on what you've described, I highly recommend uninstalling and reinstalling the app. This is a good way to troubleshoot issues that may be affecting the app. By reinstalling the app, this also ensures you're on the latest version of the mobile app. 

 

Feel free to keep me posted on how you make out. I'll be one message away.

AlmzAuthor
December 6, 2023

Thank you. I reinstalled the app, cleared the cache, restarted my phone.

More details of the problem:

I place a white receipt on a black paper on my table

I position my phone above the receipt

I see a green rectangle around the receipt's edges (but that rectangle is not very stable, it tends to jump all over the screen very often)

I click on the Take photo button

The result: a photo of the same size as the green rectangle, but its contents only show a partial photo of the receipt (for example, only the top 10% of it, or only the dollar amounts, etc.)

My phone is an S22, but this issue was also happening on my S20.

December 6, 2023

I see what you're saying. Are you experiencing the same display issue when you open the receipt using a web-browser?