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May 1, 2020
Question

I can't find my invoices that are from 2019 on here. Is there a place where these go?

  • May 1, 2020
  • 1 reply
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1 reply

May 1, 2020

Hi there, 

 

QuickBooks is a great place to keep your financial records for your business. I'll be happy to assist you with figuring out what happened to the 2019 invoices. 

 

The only way transactions can be lost in QB Online is if they're deleted. The good thing is you can verify what happened to those entries using the Audit Log. 

 

The quickest way to view any transactions you've processed in QuickBooks is using the Audit log. You can see the changes made to your books and who made them using the Audit Log. It also tracks user login/logout activity, changes to settings, customers, suppliers, and employees. Since you're looking for what happened with the transactions, review the following steps for further instructions. 

 

Here are the steps on how to access the audit log:

  1. Go to Settings ⚙ and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Select Apply.  

Give this a try and if you need further assistance, I recommend contacting our support team using this link.