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April 13, 2023
Question

I cancelled an invoice by mistake and need to bring it back to receive payment for that invoice number.

  • April 13, 2023
  • 1 reply
  • 0 views
Client cancelled invoice and we created a new one but they have now paid the cancelled invoice. I need to show "received payment" in system for that specific invoice number.

1 reply

April 13, 2023

Hi there, 

 

Thanks for contacting us here. QuickBooks is a versatile program that helps you bring your finances into perspective. I'll be happy to share more info so you're on the right track with accomplishing your QuickBooks goals. 

 

Before we get started, I recommend searching again for the deleted/cancelled invoice in QuickBooks using the Audit Log. This tool provides you with a list of changes/transactions that were made on your account. Using that information, you can re-create any deleted data manually in QuickBooks. Here's how to use the Audit log:

  1. Go to Settings ⚙ and select Audit Log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. If you've recently created these transactions, locate them on the Audit log screen, click on the blue link to open the transaction in question and retrieve the required info.
  5. Select Apply.

 In case you still need further assistance, feel free to contact our support team using the contact details below:

 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social MediaFacebookTwitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I encourage you to try this out and let me know how you make out. I'll be one message away in case you need additional support

April 13, 2023

The steps you provided are very helpful and I was able to find the old invoice in my audit log. How do I reuse this invoice to receive payment under this invoice #?

April 14, 2023

That's good news. You can use the same invoice number since the other invoice has been deleted. Let me know what happens when you try this.