I create an invoice, make the service total taxable, when I check the receipt everything looks as it should but as soon as I email the receipt it removed the taxes portion and makes the total without taxes. Anyone run into this?

Hi there usersunicemech,

Making sure that your invoices are correct when sending to your clients is important for you to get paid the right amount. QuickBooks Self-Employed is a great tool that allows you to create and send invoices from the same program to save you time with your sales. I can point you in the right direction to get you back to sending invoices with the correct amount to your customers.

One reason that could cause the taxes not to show on your invoices would be browsing data. Temporary files such as cache and cookies can affect your navigation in any online software like QuickBooks Self-Employed and cause display errors. Here are a few ways to resolve any issues relating to browsing data:

• Clear your browser cache if you're using a browser
• Try deleting and reinstalling the app if you're using the mobile app
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the error persists after trying these steps, I recommend reaching out to the QuickBooks Self-Employed support team outside of the Community. They'll be able to do further troubleshooting with you as well as notify our engineers if necessary. In order to reach them, click on the Assistant feature, then type Talk to human in the text box to be connected with a support specialist.

If you have any other questions, feel free to reach out here.