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March 28, 2023
Question

I currently have a QB Desktop Pro and would like to link it to my QB Payment account to accept credit card but whenever I try to, it shows me "Cant reach this page"

  • March 28, 2023
  • 1 reply
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I currently have a QB Desktop Pro and would like to link it to my QB Payment account to accept credit card but whenever I try to, it shows me "Cant reach this page". 

I have tried doing this 2 ways: 
1.) is through Customers > Add Credit Card Processing > Link Merchant Account to company file
2.) Home > Receive Payments > enter credit card info > process visa payment when saving > Link to an existing Quickbooks payment account

Both goes to a page saying "cant reach this page" or "navigation to webpage was cancelled" 

Is there any way around this so I can accept credit card payments?

1 reply

March 28, 2023

Hi RGC2022,

 

Welcome to Community!  QuickBooks Payments is a dynamic way to allow your customers to pay their invoices upon receipt.  It seams you've spent much of your time on this, and for this reason I recommend contacting us outside of Community.  Our Customer Care team can provide a personal interaction, and ensure you're able to connect your payments account without further delay!

 

If you have any other questions, please feel free to reach back out.  We' be happy to help!