I emailed a receipt to QBO but when I go to view it, it's blank

Hi there tpalmer-bkpg,

Welcome back to the Community! I love that you're using this platform to help you navigate your QuickBooks Online questions, and I'd be happy to help you work through what's going on when using the Receipts function. It's important to me that it's working properly so you can take advantage of this simple way to enter your supplier transactions into your books.

The first thing I recommend in this instance is to review the steps and details in the Email receipts and bills to QuickBooks Online article. This article not only walks you through how to use the email option for sending your receipts to QuickBooks Online, but also lets you know supported file types so that the program can read and review the information.

If everything checks out there and you're following those steps, the next thing to do is troubleshoot your browser or app. With QuickBooks Online being a cloud software, it can be impacted by things like temporary files in your cache, the app being outdated, or even the type of browser you're using. I have a few steps you can consider to make sure it's not one of these things impacting how QuickBooks is running for you.

• Clear browser cache if using a browser
• Clear the app cache if using the QuickBooks Online app for Windows or Mac
• Try a browser if using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Some additional things to consider are whether you have pop-up or ad blockers configured as those can sometimes block QuickBooks Online's features. Try turning those off and then looking at the receipts again to see if they're still blank. Checking on things like updates to Adobe may also help as the program often uses that in image preview windows.

In the event you're still having trouble with that, I recommend connecting with our support team outside of the QuickBooks Community. This may be something that we'd have to bring to the attention of our engineering team. The agent you work with using one of the below options will be able to gather all of the necessary details to determine the next best steps.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Don't hesitate to reach out!