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leanne7
December 14, 2019
Solved

I have a customer with a credit memo. He wants the credit put on his credit card. How do I do that.

  • December 14, 2019
  • 1 reply
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Original commenter did not share additional details
Best answer by AddieC

Hello, 

 

A credit memo is a balance that carries over from the customer's last transaction, to be applied to future sales. Credit memos and refunds work to accomplish the same goal, which is to give your customer back funds that they've paid to you either by mistake, or that are now supposed to be returned to them. I'll help explain how these funds are dealt with in QuickBooks Online. 

 

If you're going to be paying your customer these funds without having them applied to a future sale, I'd recommend issuing them a refund, rather than a credit memo. Here's more information about how to record a customer refund instead: Record a customer refund. 

While you're able to record this movement of funds in your QuickBooks account, the actual money movement will have to occur outside the system. I recommend using e-transfer if you're trying to electronically deposit the money into your customer's account. 

 

I hope this helps you get back on track. If you have any other questions, please reach out to our tech support team. 

 

Have a great week. 

1 reply

AddieC
AddieCAnswer
December 16, 2019

Hello, 

 

A credit memo is a balance that carries over from the customer's last transaction, to be applied to future sales. Credit memos and refunds work to accomplish the same goal, which is to give your customer back funds that they've paid to you either by mistake, or that are now supposed to be returned to them. I'll help explain how these funds are dealt with in QuickBooks Online. 

 

If you're going to be paying your customer these funds without having them applied to a future sale, I'd recommend issuing them a refund, rather than a credit memo. Here's more information about how to record a customer refund instead: Record a customer refund. 

While you're able to record this movement of funds in your QuickBooks account, the actual money movement will have to occur outside the system. I recommend using e-transfer if you're trying to electronically deposit the money into your customer's account. 

 

I hope this helps you get back on track. If you have any other questions, please reach out to our tech support team. 

 

Have a great week. 

L
lynnphtr1
September 10, 2020

Hi,

 

I already issue all the credit memo to customers. But then they change their mind and want a refund. My client already paid them via chequing account. How can I transfer the credit memo to refund and match them with bank transaction?

We have a list of about 200 customers have credit so it would be hard if I delete the credit memo and issue the refund. Please advise. 

PatriciaT
PatriciaT
September 10, 2020

Hi lynnphtr1,

 

Thanks for joining us here. Choosing the proper transaction type when recording your transactions is important to keep your books accurate. I'll be happy to share more on this.

 

After saving a transaction in QuickBooks Online under a specific transaction type, you can't switch that transaction to another type. If you have customer credits memos instead of customer refunds in the system, you'll have to delete and recreate those transactions. In situations like this, the Audit log can come in handy as you can view information about deleted transactions and use those to recreate them under the proper transaction type. Here's an article to assist you with that: Use the audit log to re-enter deleted transactions

 

Feel free to also explore our partner apps to assist you with your tasks.

 

I hope this helps! Have a great day.

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