I have an invoice where I cannot "turn on" the online payment option. I have a customer that wants to pay be credit card

Hi tim157,

Welcome to Community!  It's great to hear that you're providing customers the option to 'pay now' directly from their invoice.  QuickBooks Online Payments is a great feature that allows you to get paid quicker and have the funds automatically deposited into your business account.  When this feature isn't available on selected invoices, it would be due to the restrictions of the Payments feature.  I'd be happy to provide some insight on this.

Credit card payments are only accepted using Canadian currency with cards such as Discover, MasterCard, Visa and Apple Pay.  If you're invoicing customers that are setup with foreign currencies you won't have the option to allow them to pay through the invoice, and this would be why the feature is 'grayed out'.

For your reference, please refer to the details as outlined in the acceptable use of Merchant Services in Canada.

If this is something you'd like to see extended to customers outside of Canada, please feel free to provide feedback to our Development Team.  We appreciate any suggestions and recommendations you may have to improve your customer experience with QuickBooks Online Payments.

Please feel free to reach back out if you have any additional questions.  Enjoy the rest of your day!