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scott_stevens-li
March 9, 2023
Question

I have done a write up on and estimate email and it didn't get through to the client. Can I see estimate emails that have been sent from quickbooks? Like a "sent folder"?

  • March 9, 2023
  • 1 reply
  • 0 views
It was a big write up with a lot of details using the "Save and Send" feature. It didn't get through the first time so I just tried sending the estimate alone. Still didn't. Sent it to myself and set up the "cc" email feature. That part of the email worked, but the "send to" didn't. I am hoping to recover the write up portion of the first email. Now I'm also worried that other emails haven't gone through!

1 reply

J
JamesM4
March 9, 2023

Hi scott_stevens_li,

 

Welcome to the QuickBooks Community. It's important you're able to recover the write up portion of the first email so you can move forward with your work. I'll be glad to steer you in the right direction from here.

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get the resolution you need in a timely manner. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

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