I have invoices in QBO that were paid via e-transfer or cash. How can I "Receive Payment" without creating a double entry in the Bank Account? I can't match transactions.

Hi tikasz-peter,

Welcome to the QuickBooks Community, It's great to have you here! Making sure your payments are correct in your QuickBooks Online account is a definite necessity to keep your books in order. I can help you get your payments processed so you can get back to running your business.

In QuickBooks Online receiving a payment is a quick process to help you save time. Once you send out an invoice and a customer pays it you'll need to receive the payment by following these steps.

1. Select + New.
2. Select Receive Payment.
3. From the Customer dropdown, select the name of the customer.
4. From the Payment method dropdown, select the payment method.
5. From the Deposit to dropdown, select the account you put the payment into.
6. In the Outstanding Transactions section, select the checkbox for the invoice your recording payment for.
7. Enter the Reference no. and Memo if needed. This is optional.
8. When you're done, select Save and close

Once the payment is received it'll go to the correct accounts and mark the invoice as paid. If you entered the payment a different way I recommend deleting it and enter it this way so you can match it with your bank feeds.

If you have any further questions don't hesitate to reach out and we would be happy to help!