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July 12, 2024
Question

I have migrated data from Sage 50. I have invoices that were paid now showing as unpaid. How do I fix this without affecting my bank balance or trial balance

  • July 12, 2024
  • 1 reply
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1 reply

July 12, 2024

Hi there mvanandel-nexusb,

 

Thanks for reaching out about your invoices. QuickBooks Online is a great tool able to assist with keeping track of sales and expenses so you know the profitability of your company. I can point you in the right direction for assistance with these invoices.

 

For assistance with transactions imported during the migration process showing up incorrectly, I recommend reaching out to the QuickBooks Online support team outside of the Community. They'll be able to view the error with you in order to help you get your books situated correctly. You can reach them using these methods:

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social media; Facebook or X / Twitter

If you have any other questions, feel free to reach out here.