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accounting217
December 5, 2019
Question

I have removed an old accountant from QB Online, yet every time i make a payroll change, they are being sent a copy of the Security Alert email from QB.

  • December 5, 2019
  • 1 reply
  • 0 views
The emails from QB are from QuickBooks Online Payroll Support Team <QBOPayrollNoReply@intuit.com> if this helps

When i look at the My Accountant tab in QB, they have been removed, and when i look at the Manage Users - i don't have any accounting firms listed, so i don't understand why they are being sent emails, and its rather embarrassing since we fired them!

1 reply

L
LauraAB
December 5, 2019

Hello accounting217,

 

I can see how this sort of thing would put you in an awkward situation with your old accountant! I can absolutely point you in the right direction to get this sorted out so they don't receive those emails any longer.

 

With what you're describing, something got caught in our back end. It sounds like you've taken all the right steps and have looked in the right places to make sure the old accountant is no longer attached to your QuickBooks Online account. Now I'd like for one of our agents to take a look at our tools to make sure they're completely disconnected so they no longer receive emails.

 

Please get in touch with support using one of the following methods.

 

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Don't worry, we'll help you get this worked out!

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