I have tried to turn the sound off when taking a pic of a receipt, have followed the QB instructions and it still makes that horrible noise. I have a Samsung S20 ultra.

Hi there useranthonylima-kilo,

I love that you're using the QuickBooks Online app to work with your books on the go. It's the perfect way to take care of small tasks when you're outside of the office or use the program's Snap Receipt feature to take a picture of your expense receipts to upload into QuickBooks. I know how pesky the sound of the camera can be when you take a picture, so I'd like to do what I can to help you with this.

Since you mention following the QB instructions already, I have a feeling you may have come across this article: Fix a sound issue when you capture receipts in the QuickBooks mobile apps for Android. With this article, it walks your through how to go into your camera's settings to make sure the sounds are turned off, which will help when you're taking pictures of your receipts. If that's not the article you came across, please give those steps a shot now.

If those are the steps you've already tried, I'd like to take you through another test. Please try taking a picture on your Samsung not using the QuickBooks Online app. In this case, you'd just open up the camera app and take a random picture. Make note of if the sound is still there even after turning it off. If it is, it could be an issue with your device, and I recommend getting in touch with Samsung support to learn what to do to tackle this.

If you don't hear the sound, but you do still hear it when using the QuickBooks Online mobile app, first try uninstalling and reinstalling the app. Once you've done that, try the feature again. Should the sound remain, I invite you to reach out to QuickBooks Online support to learn if there's any further steps we can take here. Connecting with our team directly will give a support member the opportunity to gather all the details of the steps you've tried to determine what other options there may be. Here's how you can reach out.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Wishing you the best with this!