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December 13, 2022
Question

I just realized that my Business Overview shows more than double the total sales I actually made, because it’s including deleted invoices! (Can’t see them.) How to fix?

  • December 13, 2022
  • 1 reply
  • 0 views
I deleted the invoices before ever sending them and thought deletion was the way to avoid having them show up in reports. I can’t see them now but they still seem to be part of the sales total.

1 reply

December 13, 2022

Hey there kate.ft@outlook,

 

Thanks for reaching out to us here. QuickBooks Online is a great tool that helps keep your books balanced. Having the correct amounts in your account is important. I would be happy to provide some information.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:
 

If you're still seeing the amount as doubled, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. They also have the necessary tools to create a ticket to get the issue resolved if they see fit. You can reach them by following one of these methods:


Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.