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April 11, 2020
Question

I mistakenly labeled supplier as customer, how can I edit it?

  • April 11, 2020
  • 1 reply
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1 reply

April 13, 2020

Hi there, 

Mistakes like these are common but don't worry, I got your back. I'll be happy to assist you with making sure your account setup is correctly.

 

Since a customer has a different function compared to a suppler in QuickBooks, you'll have to make the customer (created in error) inactive and then add the customer correctly. When you make a customer inactive or delete it in QuickBooks Online, the customer is removed from the Customers area, reporting options, and any other place where customers are listed.

 

This is not a complete removal of their information, as you will still see their previous activity with your company in reports and their transactions will still be available for access. If you have transactions using the deleted customer, it will say Name (deleted), with the name of the inactive customer.

 

Here's how to make a customer inactive

 

Follow these steps to make a customer inactive:

  1. Go to Sales, then select Customers.
  2. Find the customer and in the Action column select Make inactive.
  3. Select Yes to confirm the request.

I encourage you to check out this helpful video which shows you how to add customers in QB Online. 

 

In case you have other questions, feel free to contact our support team using this link here. Otherwise, enjoy the rest of your week and stay safe! :)