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nosamichaels-yah
November 13, 2023
Question

I need help with my merchant account because I think I made error somewhere I don’t know My payments has been held for weeks now which is straining my business

  • November 13, 2023
  • 1 reply
  • 0 views
I have submitted all documents required of me but they still keep asking to upload the same documents I have uploaded many times

1 reply

T
Trish_T
November 13, 2023

Hi nosamichaels-yah,

 

Welcome to Community!  QuickBooks Online Payments is a dynamic way to enable your clients to pay their account, directly from the invoice they receive.  I'd be happy to provide more information so you can complete the account process and receive your funds in a timely fashion!

 

When you sign up for QuickBooks Online Payments, additional documentation will be required.  When this is requested, please ensure the documents are clear, to prevent delays.  Any information that is not visible, will result in delays.  The required documents can be sent through the secure link provided in your email.  Please be prompt when this type of request has been received.  Should you require additional information about your QuickBooks Online Payments account, please don't hesitate to contact us.  It would be our pleasure to work with you in real time and ensure you're able to get started as soon as possible!

 

Feel free to reach back out with other questions.  We would be glad to help!

R
RGI2
December 29, 2023

Hi,

 

I have been trying to get help from Quickbooks about my Merchant account. 

I tried using Quickbook Chat Support, spoke with Keith at 1-855-253-1536

I further tried lodging a ticket with a case number.

 

However, every time i am told that the QuickBooks will get back to me in 2-3 business days. 

It's been more than two weeks by now. 

A
Amanda-B
December 29, 2023

Good morning, RGI2.

 

Thanks for joining in on this thread. Making sure you get the support you need is our number one goal. For security reasons, the best course of action would be to reach back out to the support team outside of the Community, as they will be able to look further into this with you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback.

 

If you have any other questions, feel free to reach back out here.

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