I scanned four receipts. They have now been sitting in the "Processing" section for over an hour, apparently stuck there despite the "up to 15 min" commitment. Thoughts?

Hello witold1,

It's awesome that you're taking advantage of the Receipts feature in QuickBooks Online. With it, you can easily upload expense receipts into the program and then create an expense transaction from it. Doing this allows you to ensure ultimate accuracy as you'll be able to see an image of the receipt as well as the transaction you're creating on the same window.

You're right, typically the image upload process takes roughly 15 minutes, as the prompt indicates. When it takes longer, there are a few troubleshooting steps to consider. I'll walk you through them.

The first troubleshooting step I recommend is to navigate away from the Receipts page and then going back to it. When sitting on the page waiting for it to do it's thing, it sometimes doesn't refresh as it needs to and doesn't let you know what it's done. Clicking the Refresh button on your browser could also help.

The next troubleshooting step I have for you is to clear your browser or app's cache. With this step, we're ensuring that temporary Internet files aren't blocking QuickBooks Online's overall functionality. As a cloud platform, cookies and other Internet data play a role in how well the program operates. Learn how to clear the cache here: How do I clear my cache and temporary Internet files?

If that's still not working, feel free to get in touch with our support teams using one of the following methods.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook and Twitter from Monday to Friday between 9 a.m. and 8 p.m. ET

An agent will be able to take the troubleshooting further and make sure everything is working as it should. Don't be afraid to give us a shout!