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youdrinkwine-gma
November 30, 2023
Question

I used to go into an unpaid invoice and see all the times a customer had viewed the invoice. It seems like this is gone now, is there still a way to access this info?

  • November 30, 2023
  • 2 replies
  • 0 views
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2 replies

A
Amanda-B
November 30, 2023

Welcome to the QuickBooks Community, youdrinkwine-gma.

 

I appreciate you reaching out to us here. I'd be happy to help you out!

 

QuickBooks Online offers you the option to view the status of an invoice by heading to the "Sales" tab and selecting "Invoice" then click on the invoice in question. You should be able to see if it has been opened. viewed, paid, or deposited. 

 

If you're unable to view the status of the invoice, It may be browsing data on your system that is preventing the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser by clicking on CTRL+SHIFT+N. This usually resolves browsing data issues.

 

If you're still unable to view the status of an invoice after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

M
Mandac
January 16, 2024

Did you resolve this issue because I have noticed the same thing? I'm using QuickBooks Advanced. Thanks!

T
Trish_T
January 16, 2024

Hi Mandac,

 

As mentioned above, it's essential to clear cache on your browser, if you haven't done so already, to help improve system performance and loading times.   To review the invoice history in QuickBooks Online Advanced, follow these steps;

 

1. Open Sales from the left menu and then Invoices

2. Click on the invoice

3. A screen will open on the right

4. Scroll down to view the Invoice activity

 

If you continue to experience the same behavior, please don't hesitate to contact us outside of Community.  It would be our pleasure to work with you in real-time, and review the situation in more depth from our end.

 

Please feel free to reach back out if you have other questions or concerns.  We are always glad to help!

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