I want to send my invoice but it says: something's not quite right unexpected problem. What should I do?

Hello,

Sending your customers invoices directly from QuickBooks Online is an awesome way to streamline your bookkeeping and save you time. It's so much simpler to have the option to send from QBO, rather than your external email. If you're running into an error message, there may be an issue in the back-end of your browser. I'll explain how you can resolve this.

Try clearing the cache and cookies in your browser to remove the stored Internet files that build up over time. These stored files can cause bugs in QBO and other sites. Here's how to clear them: Clear cache and cookies to fix issues when using QuickBooks Online. 

If the issue persists, try using an Incognito window in Google Chrome. This is a private browsing mode that operates separately from the main browser, and it doesn't get impacted by stored cache and cookies. Here's more information about that and how to use it: Browse in Private. You should also try using multiple different browsers to get things back on track.

If you've given all these steps a try and you're still unable to send your invoice, please reach out to our tech support team so an agent can investigate this further. I'm confident this will get things sorted out in no time.

Have a great day.