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westkwarriors
July 14, 2021
Question

If I processed a credit card payment with wrong date, can I change it and get the payment processed sooner?

  • July 14, 2021
  • 3 replies
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Original commenter did not share additional details

3 replies

Noelia Nievas
Noelia Nievas
July 14, 2021

Hi @westkwarriors 

 

thank you for reaching out to the community. Having the correct dates set up for your payments is important, we are more than happy to help figuring this out.

 

Let me show you how:

  1. On the left pane, select Accounting.
  2. In the Chart of Accounts section, find the bank.
  3. In the ACTION column, click View Register. 
  4. Select the payment, then click Edit.
  5. On the Receive Payment window, change the Payment date. 
  6. Click Save and close. 
  7. Click Yes to confirm. 

Additionally, you may wish to consider reaching out to your accountant to ensure your books are recorded correctly. 

 

Kind regards,

Noelia

westkwarriorsAuthor
July 14, 2021

Thank you, I did change the payment date already to a more current date (July 11) but the payment has not actually processed yet.  It came off the receivables as if it is paid, but the money is not actually processing to my bank account?

Nick K
July 14, 2021

Hi westkwarriors.

 

Making sure your payments are processed into your account is imperative to any business. I'd be happy to point you in the right direction for this.

 

QuickBooks Payments add on makes receiving your customers payments simple by either letting them pay through the invoice email or processing it manually on your end. Just so we're on the same page changing the payment date doesn't affect how fast the payment is processed. In order to see how far along the payment process is I recommend reaching out to our support team. They'd be able to pull up your account and check to see if the payment has been processed yet in a secure environment to keep your account information safe.

 

You can reach out to our support team by one of the following methods.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

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