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useraccounts28
June 7, 2022
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Importing Invoices - the fields have changed - USELESS NOW

  • June 7, 2022
  • 1 reply
  • 0 views

Hello,

This morning I successfully imported 31 invoices using the red highlighted fields in the sample.

This afternoon, the fields all changed.  The choices in the drop down menu no longer match the sample or the guide.  For example, "Item" no longer exists.   There are many new choices in the drop down menu but none of them relate to the current invoice sample or the guide.

 

I tried calling support but they couldn't explain why the update (or half an update) occurred.

It is very frustrating when QBO makes changes in the backend without informing support or updating their own guides and samples.

 

This "update" which occurred sometime today between noon and 3pm means that the import function for invoices is completely useless.

 

Has anyone else experienced this yet?  

 

 

 

Best answer by Trish_T

Hi useraccounts28,

 

Welcome to Community!  Importing your data in QuickBooks Online is a great way to save valuable time.  It's important that you're able to complete the process with confidence.  I'll be happy to assist!

 

If you haven't done so already, I recommend clearing cache on your browser.  Continue by logging into your QuickBooks Online account using a private or incognito browser.  If you get the same result try other browsers such as Safari, Firefox, Google Chrome or Edge.  In addition, I suggest making any necessary changes to your spreadsheet, in accordance with the sample file and then proceed with importing the data again.  

 

Should you experience the same outcome, please don't hesitate to contact us.  It would be our pleasure to work with you directly and navigate through the process to ensure you're back to business as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if you have other questions.  We'd be happy to help!

1 reply

T
Trish_TAnswer
June 7, 2022

Hi useraccounts28,

 

Welcome to Community!  Importing your data in QuickBooks Online is a great way to save valuable time.  It's important that you're able to complete the process with confidence.  I'll be happy to assist!

 

If you haven't done so already, I recommend clearing cache on your browser.  Continue by logging into your QuickBooks Online account using a private or incognito browser.  If you get the same result try other browsers such as Safari, Firefox, Google Chrome or Edge.  In addition, I suggest making any necessary changes to your spreadsheet, in accordance with the sample file and then proceed with importing the data again.  

 

Should you experience the same outcome, please don't hesitate to contact us.  It would be our pleasure to work with you directly and navigate through the process to ensure you're back to business as soon as possible.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out if you have other questions.  We'd be happy to help!

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