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Jun 21, 2019 6:19 PM UTC
Solved

In account and settings > billing & subscription, I only see "Company ID: ####", I'm expecting to see "View payment history". Where are subscrptn invoices?

Original commenter did not share additional details
JamesMAnswer
Jun 21, 2019 7:22 PM UTC

Hi there, 

 

It's important that you're able to see your subscription invoices so you can keep track of your expenses. I've removed your company ID from your post just to keep your account info secure. Don't worry, I'll help get to the bottom of this. 

 

First, let's determine if this is a browser issue. To do this, could I have you access your account using a private/incognito window? Once you've done this, try viewing the payments history and let me know what happens. I'll be on standby.

1 reply

JamesMAnswer
Jun 21, 2019 7:22 PM UTC

Hi there, 

 

It's important that you're able to see your subscription invoices so you can keep track of your expenses. I've removed your company ID from your post just to keep your account info secure. Don't worry, I'll help get to the bottom of this. 

 

First, let's determine if this is a browser issue. To do this, could I have you access your account using a private/incognito window? Once you've done this, try viewing the payments history and let me know what happens. I'll be on standby.