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June 21, 2019
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In account and settings > billing & subscription, I only see "Company ID: ####", I'm expecting to see "View payment history". Where are subscrptn invoices?

  • June 21, 2019
  • 1 reply
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Original commenter did not share additional details
Best answer by JamesM

Hi there, 

 

It's important that you're able to see your subscription invoices so you can keep track of your expenses. I've removed your company ID from your post just to keep your account info secure. Don't worry, I'll help get to the bottom of this. 

 

First, let's determine if this is a browser issue. To do this, could I have you access your account using a private/incognito window? Once you've done this, try viewing the payments history and let me know what happens. I'll be on standby.

1 reply

JamesMAnswer
June 21, 2019

Hi there, 

 

It's important that you're able to see your subscription invoices so you can keep track of your expenses. I've removed your company ID from your post just to keep your account info secure. Don't worry, I'll help get to the bottom of this. 

 

First, let's determine if this is a browser issue. To do this, could I have you access your account using a private/incognito window? Once you've done this, try viewing the payments history and let me know what happens. I'll be on standby.