In quickbooks online if I want to credit a customer for an invoice I already sent do I have to re enter the product information. Is there not an option t create invoice?

Hi wendy37, 

QuickBooks Online is here to help you record all kinds of business transactions to keep your books organized. I know how important it is to be able to record a credit to a customer for an invoice you've already created. I'll help explain how to create a customer credit memo. 

Step 1: Enter the credit memo

    1. Select the + New button.
    2. Select Credit Memo.
    3. Fill out all required fields (including the customer name, date, products/service items, quantities, and amounts).
    4. Select Save and close.

Step 2: Apply the credit memo

    1. Select the + New button.
    2. Select Receive Payment.
    3. Complete these fields as follows:

• Customer: Note - Make sure you choose the customer or project you selected in the invoice.
• Date
• Memo (optional)

    Leave the fields Payment Method, Ref#, Deposit to, and Amount blank.

    4. Under Credits, select Credit Memo.
    5. Verify that the total to pay (if any) is correct after applying the Credit Memo.
    6. Select Save and close.

I hope this helps you reach your goals. If you have any other questions, please reach out to our tech support team. 

Cheers.