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A
accounting255
June 30, 2022
Question

Inconsistent rounding of tax amounts on invoices

  • June 30, 2022
  • 1 reply
  • 0 views
We are currently using Service Fusion.  When our invoices sync over to QBO the tax (HST) is getting rounded up by a penny.  Throws of my books because when the customer pays I will always have one penny owing on the books. Have to go in an change all the invoices in QBO which is so annoying.  I did see a thread that this has been an ongoing issue for a few years.  I however do not see a resolution to the problem.

1 reply

A
Amanda-B
June 30, 2022

Hey accounting255,

 

Thanks for reaching out to us here. It's vital that you are able to get your transactions without running into any issues. I can point you in the right direction.

 

It may be browsing data on your system that is preventing the software from doing what it is supposed to do. Here are some steps to resolve issues that are caused by browsing data:

If you're still seeing a round up when syncing your invoices, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting as well as view your screen to see what may be causing the issue. You can reach out to them using one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

 

 

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