Instead of an invoice a credit was generated. how can i adjust?

Hello misssmartypants1,

Welcome to the QuickBooks Community forum! I'm glad you found us here as it's a great place to get answers to these kinds of questions about using QuickBooks Online. I'm here to help you get back on track with your customer transactions in the program.

As you know, invoices and credits are two different kinds of transactions, so it's vital to make sure that the correct one is entered. There isn't a way to transform a credit memo into an invoice, but in just a few easy steps, you can right this situation. I'll walk you through it.

The order you take these steps in doesn't really matter, but the steps to rectify the situation are to void or delete the credit and to create an invoice with those same details instead. If you're choosing to void or delete the credit first, I recommend making note of the information on the transaction so that you know what you need to put into the invoice. As for whether you should void or delete it, that's up to you to decide, or you can ask an accountant if you're not sure which is better. Here's an article that explains the difference: Void or delete transactions in QuickBooks Online

When it comes to creating the invoice, I've got an article that can walk you through those steps as well. The article Create invoices in QuickBooks Online includes a helpful video and written steps that show you how to work with this kind of transaction in the program.

In case you'd like to touch base with an accountant about the void versus delete options, I wanted to highlight the My Accountant tab in QuickBooks Online for you. There, you can invite your accountant as a user to help you directly in your books or you can use the Find a pro to help button to research QuickBooks trained accountants near you.

Before I let you go, I noticed that you specifically chose the word "generated" when talking about the credit being created. If you mean to say that you're using a third-party app or service and it generated a credit when it should have been an invoice, I recommend checking the app or services settings or even with the support team for that app or service to troubleshoot. If you're using an app connected via the Apps tab, you can find the contact details by going back to that tab, choosing My Apps, and then selecting the app in question. This should bring up the page with information about how to get in touch with the appropriate team.

I hope this has been helpful! I'll be here if you had further questions.