Question

Invoice filter broken

Forum|Forum|3 years ago
November 29, 2022
1 reply
0 views

why cant i sort my invoices properly

if i filter invoices by date they do not show up in chronological order, the same if i try to sort by invoice number.

this is broken.

why do i need to post on a bs forum instead of addressing my issue directly with the product developer?
This is an expensive program with amateur support

QuickBooks Online

Jen_D

Hi there, Jeremy.

I know it has been really frustrating for you and this issue may have impacted your workflow. We want to make sure you're able to use the filters and sorting option for your sales.

For this, have you tried opening your account in a private browser? Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.

Private browsing will not save any history, so it's a great place to identify issues in the browser. Use these keyboard shortcuts to launch a new private window:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

If it works, clear the cache to resolve browser issues in QBO. Using a different browser can also help.

If in case it still didn't work, we recommend contacting our Support Team to get this reported to our engineers. You can request a representative to create a case ID for you and have them escalate this problem to our Technical Team.

To get a hold of a representative to check your account, follow these steps:

Go to the Help menu then choose the Search tab.
At the bottom click on Contact us.
Enter the keyword Account Management and Billing in the What can we help you with? box.
On the next screen, scroll down to How would you like to connect with us section.
Choose Chat with us to initiate a discussion with a live agent.
Enter you account contact information then press Get a chat.
When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this: