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Liz09
May 27, 2025
Question

Invoice Problems

  • May 27, 2025
  • 1 reply
  • 0 views

My printer or download invoices are not showing detail payments.

 

After receiving partial payment from customer I can only see the balance amount when I try to print or download the invoice.

From my view, I see the subtotal, payments, discounts etc. I can even see all the information when I go to edit the invoice format but not when I go back to send it to the customer all the information is hidden. They can only see the balance due.

I called an agent and after 45 minutes of clicking back and forth the same buttons she told me the solution would be for the customer to use a calculator to know the subtotal!!! That was the most absurd and upsetting answer. 

Can someone explain why is this happening and how to fix it? 

1 reply

E
EvethC
May 28, 2025

It looks like you've posted the same concern twice, Liz. And my colleague has already responded to it.

 

I'm sharing the link to their response so you can follow the recommended steps outlined within: https://quickbooks.intuit.com/learn-support/en-ca/sales-customers/subtotal-missing-on-invoice/00/448564.

 

You may check out this article that will guide you on how to accurately record both full and partial invoice payments, as well as how to edit, delete, or void invoices: Manage invoices.

 

If you need further assistance with managing your invoices, please feel free to leave a reply below.

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