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March 3, 2021
Question

Invoices are being marked paid as soon as i send how do i fix this?

  • March 3, 2021
  • 1 reply
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1 reply

March 3, 2021

Hello tonkinrichard1-g,

 

It's important you're able to view your invoices the way you'd like to view them, Don't worry, I'll be happy to help take a look into this so you can continue reaping the amazing benefits offered in QuickBooks. 

 

QuickBooks offers automated features that help you save time for the things you love. Based on what you've described, it sounds like you've got the Automatically apply credits feature turned on. This powerful feature applies outstanding credits to invoices you create for particular customers. Here's how you can turn off the feature:

  1. Click on the Gear icon
  2. Select Account and Settings
  3. Click on Advanced
  4. Select Pencil icon in Automation
  5. Remove the check-mark in the box next to Automatically apply credits
  6. Hit Save
  7. Select Done

Give this a try and let me know how you make out. I'll be one message away in case you need further assistance. Otherwise, I wish you a great rest of the week! :)