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M
Mabel_BC
March 25, 2022
Question

Is something wrong with "Receive Payment" from customer?

  • March 25, 2022
  • 1 reply
  • 0 views

When I click on New / Customers / Receive Payment, I used to choose a customer, then their Email appears, along with a list of unpaid invoices. However, today, after choosing a customer, no email appear and no list of invoices, so I can't apply the payment to specific invoices. Is QBO having problems, or did they make another dumb change?

1 reply

N
Nick K
March 25, 2022

Hi Mabel_BC.

 

Being able to receive your customers payments and assign them to the right invoice is important to keep your accounts correct and up to date. I'd be happy to help you get your payments applied.

 

When QuickBooks Online isn't working the way it was intended can usually be caused by an issue with the internet browser itself. I recommend clearing the cache and cookies of the browser that you're using. Once that's done close your internet browser and open QuickBooks in a private browser such as Google Chromes Incognito mode. If that doesn't work then try a different internet browser all together.

 

Should you continue to have issues I recommend contacting our support team using one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

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